Privacy Policy

Platform One

Last updated: 18 September 2026

1. Introduction

At Platform One, we are committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our courses or engage with our educational services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

2. Who We Are

Platform One is an education provider based on the Isle of Wight, offering creative education and training in music, music production, performance and sustainable fashion.

For the purposes of data protection legislation, the organisation responsible for processing your personal information is:

Platform One

48a Dodnor Lane
Newport
Isle of Wight
PO30 5DX

Email: info@platformone.org
Telephone: 01983 537550
Website: www.platformone.org

Legal entity / registered company name: Platform One (IOW) Limited

For questions about how we handle personal information, please contact us using the details above.

3. Information We Collect

Depending on how you interact with Platform One, we may collect the following categories of personal information:

Personal and contact information

  • Name, email address and telephone number

  • Postal address, where required

  • Age or date of birth, where relevant to course eligibility

  • Parent or guardian contact details, where appropriate

Course enquiries and applications

  • Details of courses or programmes you are interested in

  • Educational background and qualifications

  • Information submitted through enquiry or application forms

  • Relevant correspondence regarding admissions or enrolment

Student information

Where you enrol on a programme, we may collect additional information necessary to deliver educational services, including attendance, academic progress, emergency contact details and relevant support requirements.

Website and technical information

  • IP address and browser type

  • Device and operating system information

  • Website usage and navigation information

  • Cookie preferences and analytics information, where applicable

Marketing preferences

  • Newsletter or mailing-list subscriptions

  • Communication preferences

  • Interactions with our marketing communications

We only collect personal information that is relevant and necessary for the purposes described in this policy.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests for information

  • Provide information about courses, programmes and events

  • Process course applications and manage admissions

  • Deliver educational programmes and student support services

  • Communicate with students, parents and guardians

  • Manage events, workshops and other Platform One activities

  • Send marketing communications where permitted by law

  • Improve our website, services and visitor experience

  • Maintain appropriate safeguarding and security arrangements

  • Comply with legal, regulatory and educational obligations

We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless permitted by law.

5. Our Legal Basis for Processing Information

Under UK GDPR, we must have a lawful basis for collecting and using personal information.

Depending on the circumstances, we may rely on:

Consent: Where you have given us permission to process your information for a specific purpose, such as receiving marketing emails or using optional website cookies.

Contract: Where processing is necessary to take steps towards entering into an agreement with you or to fulfil an existing agreement, such as providing educational services.

Legal obligation: Where we must process information to comply with applicable laws, including certain educational, financial and safeguarding requirements.

Legitimate interests: Where processing is necessary for our legitimate organisational interests, such as responding to enquiries, administering our services, maintaining website security and improving communications, provided these interests do not override your rights and freedoms.

Vital interests or public task: Where applicable, these may provide a lawful basis for specific processing activities, including certain emergency or education-related circumstances.

Where we process sensitive personal information, including relevant health or additional learning support information, we will also identify an appropriate additional legal condition under data protection legislation.

6. Marketing Communications

We may contact you with information about Platform One's courses, events, opportunities and activities where you have consented or where another applicable legal permission allows us to do so.

You can opt out of marketing communications at any time by:

Opting out of marketing will not affect essential communications relating to an existing enquiry, application or educational programme.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve the user experience.

These may include:

  • Essential cookies: Necessary for the website to operate correctly.

  • Analytics cookies: Help us understand how visitors use our website.

  • Marketing cookies: May be used to measure advertising effectiveness or support relevant communications.

Where legally required, we will obtain your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the website's cookie controls, where available, or through your browser settings.

Further information about the specific cookies used on our website should be provided in our Cookie Policy or cookie preferences panel.

8. Sharing Your Information

We may share personal information with trusted third parties where necessary to deliver our services or fulfil legal obligations.

Depending on the circumstances, these may include:

  • Educational partners, awarding bodies and validating institutions

  • Website hosting, IT and technical support providers

  • Email and communications service providers

  • Student administration and learning management platforms

  • Relevant public authorities, regulators or safeguarding organisations where legally required

We require organisations processing personal information on our behalf to apply appropriate data protection and security measures.

We do not sell personal information to third parties.

Where information is shared with educational partners acting as independent data controllers, their own privacy policies may also apply.

9. Protecting Children and Young People

Platform One provides educational opportunities that may involve children and young people under the age of 18.

We recognise the importance of protecting their personal information and take particular care when collecting and processing data relating to younger individuals.

Where appropriate, we will:

  • Collect only the information necessary to support enquiries, applications and educational activities

  • Provide clear, age-appropriate explanations of how personal information is used

  • Involve parents or guardians where appropriate or legally required

  • Apply additional safeguards to sensitive or safeguarding-related information

  • Restrict access to personal information to authorised individuals

We will not knowingly use children's personal information for inappropriate marketing or profiling purposes.

10. Photography, Video and Student Work

Platform One may capture photographs, video recordings or examples of student work in connection with educational activities, performances, exhibitions and events, where consent has been obtained.

Where identifiable images, recordings or student work are used for promotional purposes, including our website, social media or printed marketing materials, we will ensure an appropriate lawful basis exists and obtain consent or permissions where required.

Additional safeguards and permission arrangements may apply to children and young people.

Individuals can contact us if they have concerns about the use of their image or creative work.

11. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include secure systems, access controls, staff procedures and appropriate agreements with third-party service providers.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including applicable legal, educational, safeguarding and financial record-keeping requirements.

When information is no longer required, it will be securely deleted or anonymised in accordance with our retention procedures.

12. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request correction of inaccurate or incomplete information.

  • Erasure: Request deletion of your information in certain circumstances.

  • Restriction: Ask us to limit how we process your information.

  • Data portability: Request transfer of certain information to another organisation.

  • Object: Object to certain types of processing, including processing based on legitimate interests.

  • Withdraw consent: Withdraw your consent at any time where consent is our lawful basis.

  • Automated decisions: Exercise applicable rights relating to solely automated decision-making.

You have the right to object to the use of your personal information for direct marketing at any time.

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, please contact info@platformone.org.

13. Third-Party Websites

Our website may contain links to external websites, including educational partners, social media platforms and other organisations.

We are not responsible for the privacy practices or content of external websites.

We recommend reviewing their privacy policies before submitting personal information.

14. Complaints

If you have any concerns about how Platform One collects or uses your personal information, please contact us in the first instance.

Email: info@platformone.org

You also have the right to raise a complaint with the UK's independent data protection regulator, the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legislation, our services or how we process personal information.

Any updates will be published on this page, together with a revised date.

Where changes significantly affect how we use personal information, we will provide additional notification where required.

16. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please contact:

Platform One

48a Dodnor Lane
Newport
Isle of Wight
PO30 5DX

Email: info@platformone.org
Telephone: 01983 537550

Website: www.platformone.org